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FAQ

We are located at:

7353 International Place, Unit 309, Sarasota, FL 34240

Monday to Friday: 10am to 5pm

We strongly suggest to call us and make an appointment before coming in the store, or if you would like to demo any of our products.

You can call us at: 941-259-6000, or email us at:customerservice@suncoastaudio.com.

We will be have happy to help you and answer any questions you may have before coming in.

We do not accept returns and do not offer refunds on any product available on this website. All items include the full manufacturer's warranty.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive your item and the box looks damaged, please immediately take a photo of the damage before proceeding.

For orders cancelled prior to shipping there will be a 15% restocking fee of your total order, or you can receive the full value of your order to be used as store credit within 12 months of your order date.

If we have the item you purchased in-stock, it will ship out within 3 days of purchase date. We do not over night any of our products.

If the item is not in stock, shipment could take more than a week. COVID-19 has slowed the shipping process for all of our manufacturers, please be patient and expect delays.

For more information please email us at: orders@suncoastaudio.com

For order status you can email us at: orders@suncoastaudio.com, or call us at: 941-404-1099.

Please be aware that due to COVID-19 your order could be delayed.

No, we do not have a pick-up service at our store. All orders placed will be shipped to the address provided.

If we carry the brand, we might have the product under a different name. If the product has been discontinued, email us, or give us a call. We might be able to help you find the product or tell you about other choices similar to what you are looking for.

If you have any other questions, please reach out to us by phone or email us.

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